Help with a purchase

Request a refund from Apple

1. Open Apple Report a Problem and sign in with the Apple Account used for the purchase.
2. Choose the refund option, explain the reason and select the relevant purchase.
3. Submit the request and follow its status with Apple.

Apple assesses eligibility under its policies and applicable law. Submitting a request does not guarantee approval. We cannot reverse an App Store payment directly. Read Apple's refund guidance.

Stop a Pro Yearly renewal

On your Mac, open the App Store, select your name, then Account Settings and Subscriptions. Select Pro Yearly and cancel it before renewal. See Apple's cancellation instructions.

Pro Yearly renews automatically until cancelled. Deleting the app does not cancel it. Cancellation stops future renewal; it is separate from requesting a refund of an existing charge. Access normally continues for the remainder of your paid period.

Missing access or a failed export

A failed or cancelled process does not consume a Single Track credit or Album Pass. If a balance looks wrong or a paid option is missing, check purchase restoration or email [email protected].

Include the purchase type, app and macOS versions, and the error message. Do not send your Apple password or full card details.

Your consumer rights

These instructions do not limit mandatory consumer rights, including rights concerning faulty or non-conforming digital content. You can contact us about a product complaint independently of Apple's payment refund process.